Refund & Cancellation Policy
At Beleeva, we strive to provide high-quality personalized wellness services and products. This policy outlines the terms for cancellations and refunds.
1. Subscription Plans & Digital Services
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Users may manage or cancel subscriptions at any time through their App Store account settings or account settings within the Platform, depending on the purchase method.
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Cancellation will be effective at the end of the current billing cycle.
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Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
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No refunds will be issued for partially used subscription periods.
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Due to the personalized and digital nature of the services, refunds may not be available once a personalized plan, assessment, or digital service has been delivered or accessed.
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1.1 App Store Purchases
For subscriptions or purchases made through Apple App Store, refunds are subject to Apple’s refund policies and procedures.
2. One-Time Digital Purchases
Payments made for one-time digital wellness services, personalized plans, or reports may not be refundable once the service has been delivered.
3. Physical Products (Supplements & Wellness Products)
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Refunds or replacements are only applicable if the product is purchased on the Beleeva site and are-
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Damaged during delivery, or
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Incorrect item delivered
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Customers must raise a request within 48 hours of delivery with proof (images/videos).
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Approved refunds will be processed within 5–7 business days to the original payment method.
4. Order Cancellation (Physical Products)
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Orders can be cancelled only before they are shipped.
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Once shipped, orders cannot be cancelled.
5. Exceptions
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Refund requests may be reviewed on a case-by-case basis in exceptional circumstances.
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This policy does not affect any statutory rights available under applicable consumer protection laws.
6. Contact Us
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For any refund or cancellation requests, please contact us at:
📧 support@beleeva.com
By using our services, you agree to this Refund & Cancellation Policy.