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Beleeva – Privacy Policy

Effective Date: May 29, 2026

This Privacy Policy describes how Altruistik Consulting Pvt Ltd, the operator of Beleeva, collects, uses, processes, and protects your personal information when you use the Beleeva mobile application, website, and related services (collectively referred to as the “Platform”). By using Beleeva Health, you consent to the practices described in this Privacy Policy.

1. Who We Are

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Beleeva is owned and operated by:

Altruistik Consulting Pvt Ltd
Bangalore, Karnataka
India

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We provide digital tools that help individuals understand their health patterns, receive AI-assisted wellness insights, connect with healthcare professionals, and access wellness services.

2. Information We Collect

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We may collect the following categories of information.

2.1 Personal Information

When you register or use the Platform, we may collect:

  • name

  • email address

  • phone number

  • age or date of birth

  • gender

  • country or location

  • account login credentials

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2.2 Health and Wellness Information

To provide personalized insights, we may collect health-related data such as:

  • symptom information

  • menstrual cycle information

  • mental wellness indicators

  • lifestyle habits

  • sleep patterns

  • nutrition habits

  • mood tracking

  • reproductive health information

  • wearable device metrics

  • lab reports and health records uploaded by users

Health information is treated as sensitive personal data.

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2.3 AI Interaction Data

When interacting with Beleeva’s AI features, we may collect:

  • chat messages

  • voice interactions and voice transcriptions

  • wellness-related questions

  • responses generated by the AI assistant.

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Voice input may be temporarily processed to convert speech into text for app functionality.

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This information helps provide personalized wellness guidance and improve platform functionality.

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2.3.1 Voice Input and Transcription

If you choose to interact with Beleeva using voice features, audio input may be temporarily processed to convert speech into text.

Voice data is used only to support voice-based interactions and wellness guidance within the Platform.

Voice recordings are not used for advertising purposes.

Voice recordings are not permanently stored after transcription.

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2.4 Device and Technical Information

We may automatically collect:

  • device type

  • operating system

  • app version

  • IP address

  • browser type

  • device identifiers

  • crash logs

  • usage analytics.

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2.5 Wearable Device Data

If you connect wearable devices (such as smartwatches or health trackers), we may collect:

  • heart rate

  • sleep data

  • activity levels

  • step counts

  • stress indicators

  • other physiological signals depending on the device.

You may disconnect wearable integrations at any time.

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2.6 Payment Information

When purchasing services, subscriptions, or products, payments may be processed through third-party payment providers.

We do not store full credit card information. Payment processors may collect:

  • payment method

  • billing details

  • transaction history.

2.7 AI-Powered Wellness Features

Beleeva uses artificial intelligence (AI) to provide personalized wellness insights, recommendations, and conversational assistance through Eva.

When you use Eva or AI-powered wellness features, information you provide may be processed by third-party AI service providers, including OpenAI, Groq, and Google Gemini, to generate responses and personalized guidance.

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Information that may be processed includes:

  • Chat messages

  • Health and wellness information

  • Symptom information

  • Cycle-related information

  • Voice transcripts generated from microphone input

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AI-generated content is provided for informational and wellness purposes only and is not medical advice.

AI conversation data and voice transcripts are retained only for as long as necessary to provide services, improve user experience, comply with legal obligations, and maintain platform security.

Users may request deletion of their account and associated personal information as described in this Privacy Policy.

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Voice and Microphone Data

If you choose to interact with Eva using voice input, Beleeva may access your device microphone with your permission.

Voice recordings may be converted into text transcripts to process your requests and provide AI-powered wellness responses.

Voice transcripts may be securely processed by Groq and other authorized service providers solely for the purpose of generating responses and providing requested functionality.

Microphone access is optional and can be disabled at any time through your device settings.

3. How We Use Your Information

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We use your information to:

  • provide and operate the Platform

  • personalize health insights and guidance

  • generate AI-assisted wellness insights and recommendations

  • enable teleconsultations with healthcare professionals

  • process subscriptions and payments

  • connect users with wellness products and services

  • improve platform functionality

  • conduct research and analytics using aggregated data

  • ensure platform security

  • comply with legal obligations.

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We may also use anonymized data to improve AI models, AI-assisted wellness features and platform insights.
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AI-Powered Wellness Features
Beleeva uses artificial intelligence (AI) technologies to provide personalized wellness insights, recommendations, health signal analysis, wellness plans, and conversational assistance through Eva, our AI-powered wellness assistant.
When you use AI-powered features, information you provide may be securely processed by OpenAI, Groq, and Google Gemini and other authorized service providers acting on our behalf.
Information that may be processed includes:

  • Chat messages and questions

  • Health and wellness information

  • Symptom information

  • Menstrual cycle and reproductive health information

  • Wellness preferences and goals

  • Voice transcripts generated from microphone input

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This information is processed solely to provide personalized wellness guidance and improve the user experience.
AI-generated content is provided for informational and wellness purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition. AI-generated responses are not medical advice and should not replace consultation with a qualified healthcare professional.
We only transmit the minimum information necessary to provide the requested AI-powered functionality.
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User Consent for AI Processing
Before personal health information, chat messages, symptom information, cycle information, or voice transcripts are transmitted to Groq or other AI service providers including OpenAI, and Google Gemini, Beleeva will request and obtain the user's consent.
Users may withdraw consent at any time by discontinuing use of AI-powered features or contacting us at trust@beleeva.com.

4. Sharing of Information


We do not sell your personal data.
However, we may share information with the following categories of partners.
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4.1 Healthcare Professionals
If you book consultations through the Platform, relevant health information may be shared with the healthcare professional providing the service.
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4.2 Laboratories and Service Providers
If you request lab tests or healthcare services, necessary information may be shared with:

  • diagnostic labs

  • service providers

  • healthcare partners.

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4.3 Technology and Infrastructure Providers
We may share limited data with service providers supporting our platform such as:

  • cloud infrastructure providers

  • analytics services

  • AI-assisted processing and voice transcription providers

  • customer support systems.

These providers are required to maintain confidentiality and data protection standards.​
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4.4 Who We Share Data With
To provide AI-powered wellness features, Beleeva may share user inputs with:

  • OpenAI, Groq, and Google Gemini (AI processing and response generation)

  • Cloud hosting and infrastructure providers

  • Analytics and crash reporting providers

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4.5 Legal Requirements
We may disclose personal information if required to:

  • comply with legal obligations

  • respond to lawful requests from authorities

  • protect the rights or safety of users or the company.

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4.6 Third-Party AI Services
Beleeva uses OpenAI, Groq, and Google Gemini and other authorized AI service providers to power AI-assisted wellness features, including conversational assistance, wellness recommendations, health signal analysis, and personalized wellness plans.
Information that may be transmitted to these providers includes:
• Chat messages
• Health and wellness information
• Symptom information
• Menstrual cycle information
• Voice transcripts
• Wellness preferences and goals
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These providers process information solely to provide requested functionality and are contractually required to protect user information. 
 
Information shared with AI service providers is used solely to provide requested functionality within Beleeva and is not sold to third parties for advertising or marketing purposes.
 
5. Data Security


We implement reasonable technical and organizational safeguards to protect your information, including:

  • encryption of sensitive data

  • secure cloud infrastructure

  • restricted access to sensitive data

  • monitoring of security vulnerabilities.

However, no digital system can guarantee absolute security, and users acknowledge this inherent risk.
 
6. Data Retention


We retain personal information only for as long as necessary to:

  • provide services

  • comply with legal requirements

  • resolve disputes

  • enforce agreements.

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Users may request deletion of their account and associated personal information directly within the Platform under: Settings → Profile → Delete Account
Certain information may be retained where required for legal, security, or regulatory purposes.
 
7. International Data Transfers


Because Beleeva operates globally, your information may be processed or stored in countries outside your country of residence.
By using the Platform, you consent to such transfers where permitted by law.
We implement safeguards to protect international data transfers.
 
8. Your Rights


Depending on your location, you may have the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion of your data

  • withdraw consent for data processing

  • request restriction of processing

  • request data portability.

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To exercise these rights, please contact us at the email provided below.
 
9. Children’s Privacy


The Platform is intended for individuals 18 years and older.
We do not knowingly collect personal data from children without parental consent where required by law.
 
If we become aware that data from a child has been collected improperly, we will take steps to delete it.
 
10. Cookies and Analytics


The Platform may use cookies and similar technologies to:

  • improve user experience

  • analyze usage patterns

  • maintain session security.

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Users may control cookies through browser settings where applicable.
 
11. Third-Party Links


The Platform may contain links to third-party websites or services.
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We are not responsible for the privacy practices or content of external websites.​Users should review the privacy policies of those services.
 
12. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time.
When updates occur:

  • the revised policy will be posted within the Platform

  • the effective date will be updated.

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Continued use of the Platform after changes indicates acceptance of the revised policy.
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12.1 Wellness Disclaimer
Beleeva is intended for informational and wellness purposes only.
The Platform does not provide medical diagnosis, treatment, or professional healthcare advice.
Users should consult qualified healthcare professionals for medical concerns or emergencies.


​13. Contact Us
 
For questions about this Privacy Policy or your data rights, please contact:
Altruistik Consulting Pvt Ltd
Bangalore, Karnataka
India
Email: trust@beleeva.com

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