Beleeva
Terms and Conditions
Effective Date: May 29, 2026
These Terms and Conditions (“Terms”) govern your access to and use of Beleeva, including the mobile application, website, and related services (collectively, the “Platform”).
The Platform is owned and operated by Altruistik Consulting Pvt Ltd, a company incorporated in Bangalore, Karnataka, India.
By accessing or using the Platform, creating an account, or purchasing services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Platform.
“Beleeva” / “Platform”
The Beleeva mobile application, website, and related digital services.
“Company”, “We”, “Us”, “Our”
Altruistik Consulting Pvt Ltd.
“User”, “You”, “Your”
Any individual accessing or using the Platform.
“Healthcare Professional”
Any doctor, therapist, nutritionist, or licensed practitioner providing services through the Platform.
“Services” include but are not limited to:
-
health insights and tracking
-
symptom monitoring
-
AI wellness guidance
-
teleconsultations
-
community interactions
-
wellness content
-
healthcare product marketplace
-
lab test services
-
subscription services
1. Definitions
2. Eligibility
You may use the Platform only if:
-
you are 18 years of age or older, or
-
you are using the Platform under parental/guardian supervision where permitted by law.
By using the Platform you confirm that:
-
the information you provide is accurate and truthful
-
you will comply with all applicable laws and regulations.
3. Nature of the Platform
Beleeva provides digital tools designed to help users:
-
track health patterns
-
understand wellness trends
-
access health education
-
receive AI-assisted wellness insights
-
connect with healthcare professionals
-
access wellness products and services.
The Platform serves as a technology facilitator and does not directly provide medical treatment.
Healthcare professionals available through the Platform are independent practitioners.
4. Medical Disclaimer
Beleeva is not a medical provider - it is a non-emergency wellness tool. The Platform is not intended for emergency or urgent medical use. If you are experiencing acute pain, heavy bleeding, or shortness of breath, please close the app and call your local emergency number immediately.
The Platform:
-
does not provide medical diagnosis
-
does not prescribe medication
-
does not replace professional healthcare advice.
All insights, educational materials, and AI responses are intended for informational and wellness purposes only.
Users must consult a qualified healthcare professional before making medical decisions.
If you experience a medical emergency, contact emergency services immediately.
5. AI-Generated Insights
The Platform may use Artificial Intelligence (AI) to generate wellness insights, recommendations, and guidance.
AI-generated content is intended to support wellness awareness and should not be considered medical advice or diagnosis. AI-generated content may occasionally contain inaccuracies, incomplete information, or errors. Do not delay seeking professional help based on an AI response
You acknowledge that:
-
AI outputs may contain errors or limitations
-
AI insights are based on user-provided information
-
Voice interactions may be processed to convert speech into text for app functionality
-
AI should not be relied upon for medical diagnosis or treatment
Users will be asked to provide consent before personal information is processed through AI-powered features. By using such features after providing consent, users acknowledge and agree to the AI processing described in the Privacy Policy.
Certain AI-powered features may utilize third-party AI service providers, including OpenAI, Groq, and Google Gemini, to process user inputs and generate responses. Use of such features is subject to the Privacy Policy and the user's consent.
The Company is not responsible for decisions made based on AI-generated outputs.
6. Teleconsultation Services
The Platform may allow users to connect with licensed healthcare professionals.
Important terms:
-
Healthcare professionals operate independently.
-
The Company does not control medical decisions made by doctors.
-
The Company does not guarantee outcomes of consultations.
Users agree that:
-
consultations are conducted based on information provided by the user
-
incomplete information may affect consultation quality.
Some consultations may be subject to applicable telemedicine regulations depending on jurisdiction.
7. Marketplace for Products and Lab Services
The Platform may offer:
-
wellness products
-
supplements
-
diagnostic lab tests
-
healthcare services.
These products or services may be offered by third-party providers.
The Company:
-
does not manufacture or guarantee products
-
does not control third-party services
-
is not responsible for delivery delays, product outcomes, or service quality.
Users must review third-party terms and policies before purchasing.
Users should consult qualified healthcare professionals before beginning supplements, wellness products, or lifestyle changes.
8. Subscriptions and Payments
Certain services may require paid subscriptions or one-time payments.
By purchasing a subscription you agree that:
-
payment will be charged through the chosen payment method
-
subscriptions may renew automatically unless cancelled
-
Users may manage or cancel subscriptions through their App Store or payment provider account settings.
-
cancellation terms will be described within the Platform.
For subscriptions purchased through Apple's App Store, billing, renewal, cancellation, and refund handling are governed by Apple's App Store policies and user account settings.
Prices may vary by region.
Taxes may apply depending on jurisdiction.
9. User Data and Uploaded Information
Users may upload or provide:
-
health reports
-
lab results
-
wearable device data
-
personal health history
-
symptom logs
-
lifestyle information.
You confirm that:
-
you have the right to upload such information
-
the information is accurate to the best of your knowledge.
The Platform may use this data to:
-
generate insights
-
personalize recommendations
-
improve platform functionality and AI-assisted wellness experiences
-
conduct aggregated analytics.
You own your health story. If you decide to part ways and delete your account, we will process account deletion requests within a reasonable period, subject to applicable legal, security, and regulatory obligations.
Detailed data practices are described in the Privacy Policy.
Note: To stay compliant with Indian laws, we are required to securely archive certain 'essential' records (like medical consultation logs or tax invoices) for a bit longer. Don't worry—this data stays locked away and isn't used for anything else.
10. Community and User-Generated Content
The Platform may allow users to participate in community discussions, forums, or social features.
Users agree not to:
-
share harmful or misleading health advice
-
post abusive or offensive content
-
share private or confidential information
-
promote illegal activities.
The Company reserves the right to remove content or suspend accounts violating these guidelines.
Content posted by users remains their responsibility.
11. Account Security
Users are responsible for:
-
maintaining confidentiality of login credentials
-
preventing unauthorized access to their accounts.
The Company is not liable for losses resulting from compromised accounts due to user negligence.
12. Intellectual Property
13. Limitation of Liability
To the maximum extent permitted by law, Altruistik Consulting Pvt Ltd shall not be liable for:
-
medical outcomes
-
decisions based on Platform insights
-
inaccuracies in AI responses
-
third-party services or products
-
loss of data
-
service interruptions
-
indirect or consequential damages.
Your use of the Platform is entirely at your own risk.
13.1 AI Limitations
AI-generated responses may occasionally contain inaccuracies or incomplete information.
Users should independently verify important information and consult qualified professionals where appropriate.
14. Indemnification
You agree to indemnify and hold harmless Altruistik Consulting Pvt Ltd, its directors, employees, and partners from claims arising out of:
-
misuse of the Platform
-
violation of these Terms
-
submission of false information
-
violation of applicable laws.
15. Service Modifications
The Company reserves the right to:
-
modify features
-
suspend services
-
update the Platform
-
discontinue certain functionalities
without prior notice.
16. International Use
Beleeva may be accessed globally.
Users are responsible for ensuring that their use of the Platform complies with local laws and regulations in their jurisdiction.
Some services may not be available in certain regions.
17. Termination of Account
The Company may suspend or terminate accounts if users:
-
violate these Terms
-
misuse services
-
engage in harmful activities
-
attempt to manipulate or exploit the Platform.
Users may delete their accounts at any time through the Platform settings.
18. Changes to Terms
These Terms may be updated periodically.
The updated version will be posted within the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.
19. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts located in Bangalore, Karnataka, India.
20. Contact Information
For questions or support regarding these Terms:
Altruistik Consulting Pvt Ltd
Bangalore, Karnataka, India
Email: support@beleeva.com