Beleeva

Terms and Conditions

Effective Date: May 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of Beleeva, including the mobile application, website, and related services (collectively, the “Platform”).

The Platform is owned and operated by Altruistik Consulting Pvt Ltd, a company incorporated in Bangalore, Karnataka, India.

By accessing or using the Platform, creating an account, or purchasing services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Platform.

“Beleeva” / “Platform”
The Beleeva mobile application, website, and related digital services.

“Company”, “We”, “Us”, “Our”
Altruistik Consulting Pvt Ltd.

“User”, “You”, “Your”
Any individual accessing or using the Platform.

“Healthcare Professional”
Any doctor, therapist, nutritionist, or licensed practitioner providing services through the Platform.

“Services” include but are not limited to:

health insights and tracking
symptom monitoring
AI wellness guidance
teleconsultations
community interactions
wellness content
healthcare product marketplace
lab test services
subscription services

1. Definitions

2. Eligibility

You may use the Platform only if:

you are 18 years of age or older, or
you are using the Platform under parental/guardian supervision where permitted by law.

By using the Platform you confirm that:

the information you provide is accurate and truthful
you will comply with all applicable laws and regulations.

3. Nature of the Platform

Beleeva provides digital tools designed to help users:

track health patterns
understand wellness trends
access health education
receive AI-assisted wellness insights
connect with healthcare professionals
access wellness products and services.

The Platform serves as a technology facilitator and does not directly provide medical treatment.

Healthcare professionals available through the Platform are independent practitioners.

4. Medical Disclaimer

Beleeva is not a medical provider - it is a non-emergency wellness tool. The Platform is not intended for emergency or urgent medical use. If you are experiencing acute pain, heavy bleeding, or shortness of breath, please close the app and call your local emergency number immediately.

The Platform:

does not provide medical diagnosis
does not prescribe medication
does not replace professional healthcare advice.

All insights, educational materials, and AI responses are intended for informational and wellness purposes only.

Users must consult a qualified healthcare professional before making medical decisions.

If you experience a medical emergency, contact emergency services immediately.

5. AI-Generated Insights

The Platform may use Artificial Intelligence (AI) to generate wellness insights, recommendations, and guidance.

AI-generated content is intended to support wellness awareness and should not be considered medical advice or diagnosis. AI-generated content is probabilistic and may occasionally produce 'hallucinations' or medically inaccurate suggestions. Do not delay seeking professional help based on an AI response

You acknowledge that:

AI outputs may contain errors or limitations
AI insights are based on user-provided information
Voice interactions may be processed to convert speech into text for app functionality
AI should not be relied upon for medical diagnosis or treatment

The Company is not responsible for decisions made based on AI-generated outputs.

6. Teleconsultation Services

The Platform may allow users to connect with licensed healthcare professionals.

Important terms:

Healthcare professionals operate independently.
The Company does not control medical decisions made by doctors.
The Company does not guarantee outcomes of consultations.

Users agree that:

consultations are conducted based on information provided by the user
incomplete information may affect consultation quality.

Some consultations may be subject to applicable telemedicine regulations depending on jurisdiction.

7. Marketplace for Products and Lab Services

The Platform may offer:

wellness products
supplements
diagnostic lab tests
healthcare services.

These products or services may be offered by third-party providers.

The Company:

does not manufacture or guarantee products
does not control third-party services
is not responsible for delivery delays, product outcomes, or service quality.

Users must review third-party terms and policies before purchasing.

Users should consult qualified healthcare professionals before beginning supplements, wellness products, or lifestyle changes.

8. Subscriptions and Payments

Certain services may require paid subscriptions or one-time payments.

By purchasing a subscription you agree that:

payment will be charged through the chosen payment method
subscriptions may renew automatically unless cancelled
Users may manage or cancel subscriptions through their App Store or payment provider account settings.
cancellation terms will be described within the Platform.

Prices may vary by region.

Taxes may apply depending on jurisdiction.

9. User Data and Uploaded Information

Users may upload or provide:

health reports
lab results
wearable device data
personal health history
symptom logs
lifestyle information.

You confirm that:

you have the right to upload such information
the information is accurate to the best of your knowledge.

The Platform may use this data to:

generate insights
personalize recommendations
improve platform functionality and AI-assisted wellness experiences
conduct aggregated analytics.

You own your health story. If you decide to part ways and delete your account, we will process account deletion requests within a reasonable period, subject to applicable legal, security, and regulatory obligations.

Detailed data practices are described in the Privacy Policy.

Note: To stay compliant with Indian laws, we are required to securely archive certain 'essential' records (like medical consultation logs or tax invoices) for a bit longer. Don't worry—this data stays locked away and isn't used for anything else.

10. Community and User-Generated Content

The Platform may allow users to participate in community discussions, forums, or social features.

Users agree not to:

share harmful or misleading health advice
post abusive or offensive content
share private or confidential information
promote illegal activities.

The Company reserves the right to remove content or suspend accounts violating these guidelines.

Content posted by users remains their responsibility.

11. Account Security

Users are responsible for:

maintaining confidentiality of login credentials
preventing unauthorized access to their accounts.

The Company is not liable for losses resulting from compromised accounts due to user negligence.

12. Intellectual Property

All intellectual property related to the Platform including:

software
algorithms
AI models
design
data structures
content
trademarks
logos

are the exclusive property of Altruistik Consulting Pvt Ltd.

Users may not:

reproduce
distribute
reverse engineer
copy or exploit

any part of the Platform without written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Altruistik Consulting Pvt Ltd shall not be liable for:

medical outcomes
decisions based on Platform insights
inaccuracies in AI responses
third-party services or products
loss of data
service interruptions
indirect or consequential damages.

Your use of the Platform is entirely at your own risk.

13.1 AI Limitations

AI-generated responses may occasionally contain inaccuracies or incomplete information.

Users should independently verify important information and consult qualified professionals where appropriate.

14. Indemnification

You agree to indemnify and hold harmless Altruistik Consulting Pvt Ltd, its directors, employees, and partners from claims arising out of:

misuse of the Platform
violation of these Terms
submission of false information
violation of applicable laws.

15. Service Modifications

The Company reserves the right to:

modify features
suspend services
update the Platform
discontinue certain functionalities

without prior notice.

16. International Use

Beleeva may be accessed globally.

Users are responsible for ensuring that their use of the Platform complies with local laws and regulations in their jurisdiction.

Some services may not be available in certain regions.

17. Termination of Account

The Company may suspend or terminate accounts if users:

violate these Terms
misuse services
engage in harmful activities
attempt to manipulate or exploit the Platform.

Users may delete their accounts at any time through the Platform settings.

18. Changes to Terms

These Terms may be updated periodically.

The updated version will be posted within the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in Bangalore, Karnataka, India.

20. Contact Information

For questions or support regarding these Terms:

Altruistik Consulting Pvt Ltd
Bangalore, Karnataka, India

Email: support@beleeva.com